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Thank you for your interest in First Outcomes. We’re here to assist you with any inquiries you may have. Please feel free to reach out to us using the contact information provided below:

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Frequently Asked Questions

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What is your pricing strategy?

First Outcomes charges an annual platform fee along with a cost per task. In the case of Patient Services Programs, additional charges may apply based on specific security and compliance requirements for each drug or program. This flexible pricing structure ensures that you only pay for your required services.

What’s included in the platform fee?

First Outcomes offers a suite of enterprise-grade security features, single sign-on (SSO) capabilities, access to our advanced AI models, and dedicated technical support.

How does the pricing compare to the costs of the agents handling this task?

When evaluating First Outcomes in comparison to in-house personnel, customers often consider the following factors when estimating their monthly costs:

  • Total number of patients requiring service.
  • The average number of payor calls required to complete a task (typically 1.2, although this may vary based on the payor and agent proficiency).
  • The current number of employees responsible for these calls.
  • The number of call tasks these employees can handle per hour.
  • Hourly wage rates.
  • Additional overhead costs associated with recruiting, onboarding, training, and certifying full-time employees.
Do you provide pricing options for enterprise-level needs?

Customers who commit to multi-year contracts and meet monthly minimum requirements are eligible for reduced task rates.

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