Call Automation Is Fast Making IVR’s Redundant
Every customer experience starts from the first impression that a customer gets of a caregiver. The first impression for a patient in the healthcare industry is usually the IVR technology which is where the customer communicates with the healthcare organization. However, over the years IVR has proven to be a bit of a disappointment. The […]
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Voice Recognition and Healthcare AI
The idea of communicating with a voice assistant is commonplace. People are used to communicating with agents like Alexa and Siri. As people have gotten used to them, the healthcare professionals and caregivers have also been looking at options to use voice recognition technology for improving the quality of the experience they offer to their […]
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