Technology

Superior Security

First Outcomes does not use a multi-tenant architecture.  A multi-tenant architecture is much less secure than the single-tenant architecture used by First Outcomes. 

In a multi-tenant architecture, multiple customers (tenants) share resources. As a result, a security event impacting one tenant may harm other customers. For example, any information hosted on shared databases may expose all data if one customer is compromised.

First Outcomes uses a single-tenant architecture. Each customer is assigned their servers and database.  This single-tenant architecture isolates security events only to that customer.  Other customers are not impacted by a security lapse caused by another customer’s employees or IT team. 

The KnowBe4 and ITIC survey found that 80% of companies say “end user carelessness” constitutes the biggest security threat to their systems, surpassing the threat from malware or organized hacker attacks. 

SOCII and HIPAA

Protecting your data is our top priority. Our platform is hosted on an SSAE 16 Type II SOC 1 certified hosting facility featuring 24 x 7 x 365 systems monitoring and on-site security. 

Additionally, our platform is also protected by a comprehensive set of security protocols, including multi-factor authentication, encryption, and secure access. Additionally, we employ a team of experts to monitor the platform for any potential security incidents. 

Superior AI

Most AI systems that make or answer phone calls only use Voice AI. But talking isn’t the only way people communicate in healthcare. Faxes, for example, are used for patient referrals. First Outcomes Unified AI handles both calls (Voice AI) and documents such as faxes, insurance cards, and driver’s licenses (Image AI.) 

First Outcomes Unified AI handles 90% of front and mid-office tasks. For example, our AI processes referral forms without any help from people. Then, it contacts the patient to schedule a visit with the doctor using Voice AI. With our patient intake feature, patients can take a picture of their ID and insurance card, and our AI fills out your practice’s EMR intake forms and checks eligibility. This makes wait times shorter and the patient experience better.  

First Outcomes’ fast and accurate Unified AI processes make the patient experience better and more precise. No other company offers this kind of AI automation.  

We are the only AI Patient Service Representative and AI Agent that provides a unified AI technology platform.

Seamless EMR Integrations

First Outcomes enables customized integrations with virtually any EMR, Revenue Cycle, and Patient CRM system.  

 The following integration technologies are supported: CSV files, HL7, FHIR, Restful APIs, and Robotic Process Automation.

Telephony Connections

First Outcomes excels in advanced telephony integration, skillfully integrating complex systems to deliver a unified, uninterrupted service. 

Our commitment to seamless operations is reflected in our remarkable 100% uptime average, guaranteeing constant, reliable customer service. 

Quality Assurance

First Outcomes delivers crystal-clear call recordings and accurate transcripts of customer interactions, enabling our clients to review and confirm the quality of our service.  

These recordings are also instrumental in identifying areas for enhancement and ensuring that Patient Service Representatives (PSRs) and AI Call Agents continuously learn and improve with each interaction.

  • Enhanced Security with Single-Tenant Architecture:
    First Outcomes offers unparalleled security through its single-tenant architecture, ensuring dedicated servers and databases for each client, effectively isolating and protecting against security threats. This architecture is superior to multi-tenant systems, where a breach in one can affect all. With First Outcomes, your data is safeguarded from ‘end user carelessness’, the leading cause of security breaches.
  • Certified Security:
    Our SSAE 16 Type II SOC 1 certified hosting facility operates under rigorous 24/7 monitoring, fortified with multi-factor authentication, encryption, and secure access protocols, aligning with HIPAA standards for ultimate data protection. 
  • Revolutionary Unified AI Technology:
    First Outcomes’ Unified AI is a game-changer in healthcare communication, adeptly handling both voice and image processing for tasks like referrals and patient intake, streamlining operations, and enhancing patient experiences.

  • Flexible EMR and CRM Integrations:
  • Our platform boasts seamless integrations with various EMR, Revenue Cycle, and Patient CRM systems, supported by diverse technologies, including CSV, HL7, FHIR, APIs, and RPA, facilitating efficient data management. 

  • Reliable Telephony Integration: First Outcomes excels in advanced telephony integration, skillfully integrating complex systems to deliver a unified, uninterrupted service, reflected in our remarkable average 100% uptime. 

First Outcomes Plugs Into Your Existing Setup

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